Release notes

Your WhatsApp agent now replies much faster, so customers get their answers in moments. The AI assistant and flow builder are quicker too, all still processed in the EU with zero data retention.

Stores set to German, Spanish, French, Croatian or Polish are now translated throughout, from signing in to the basket, checkout, order history and emails. Dates, times, delivery slots and numbers follow your locale and timezone, and your WhatsApp join, payment and voice agent pages speak your customers' language too.

See your flow in the WhatsApp preview straight away, before you have picked every picture. Any picture you haven't chosen yet shows as a simple grey placeholder, and the Images tab now gives the recommended size in pixels for each one, so you know exactly what to upload before you publish.

Keep your Flows list tidy. Delete drafts you no longer need, and deprecate published flows once they have served their purpose, such as a survey for an event that has passed. Deprecated flows move out of the main list and stay available under the Deprecated filter.

CRM → Contacts now opens on the contacts you can market to, so the count matches the opted-in contacts on your dashboard. A new customer filter shows who is or isn't linked to a customer, searching by phone finds a number whatever the filters, and the export downloads exactly what you're looking at.

When you schedule a WhatsApp campaign, ProConnect now checks the text you've added against WhatsApp's limits and tells you exactly what to change. If WhatsApp turns a campaign away, Sent shows it as Failed with the reason, and the rest of your campaigns go out on time.

Your WhatsApp agent can now book meetings in your Calendly calendar. Customers ask for a meeting in the chat, pick from the times you have free, and get a confirmation straight away. Contact us to switch it on for your WhatsApp number.

Know which contacts tap through from a WhatsApp campaign. When you create a template, the Call to action menu now offers Visit website (tracked): you set the destination each time you schedule a campaign, and every open is recorded against the contact who tapped it. The usual website button is still there for links you don't need to measure.

Every export now downloads with a tidy, consistent file name that includes your company name, ProConnect, what you exported and the date, such as Smith-and-Jones_ProConnect_Customers_2026-09-25.xlsx. Your downloads are easy to find, sort and share.

Templates, scheduled campaigns and sent campaigns now show the flow behind their flow button by name. Select it to jump straight to the flow.

CRM → Contacts now has a deliverability filter and an Unreachable badge that explains why messages aren't getting through, and the export includes when and why each contact became unreachable. Invites show Unreachable too, and the dashboard tells you how many opted-in contacts are affected, so you can follow up and win them back.

Customer self-registration on your storefront now has stronger protection. New customers receive their login details securely by email, and the sign-up form keeps your customer list private by never revealing who already has an account.

Reminders now work for links as well as forms. Pick No click on a campaign when you schedule, or Schedule reminder on a sent campaign, and the follow-up goes only to the contacts who received your tracked website button but haven't tapped it yet. Campaigns with both a form and a tracked link let you choose who to chase.

Your tracked website buttons now report back. WhatsApp → Sent shows a Clicks column with the share of delivered contacts who opened the link, each campaign shows the same figure beside its read rates, and the recipients list shows exactly who tapped and when.

Products you pair in Erudus now reliably appear on your storefront with their pictures, allergen information and PDF, and updates in Erudus reach your shoppers sooner. Allergen information now covers every part of multi-item products, so shoppers see the full picture.

Opening a conversation now takes you straight to the AI assistant's latest reply, with the messages that led up to it. Later campaigns stay on the contact's page, so older exchanges are easy to review.

WhatsApp Conversations and the dashboard's Conversations figures now show the exchanges your AI assistant has had with customers. Automated messages such as opt-in confirmations and verification prompts stay on each contact's page, keeping the list focused on real conversations.

See how your audience changes over any period. Pick Created from and Created to on Contacts to list the contacts added in those dates, and filter the Consent Log by date and by opt-in or opt-out. The Assistant uses the same filters, so when you ask how many people opted out last month it gives you the exact count and a link to the matching list.

Find the campaigns from any period in seconds. Pick a Sent from and Sent to date on the Sent page to see just that period, combine it with your tags, and export exactly what is on screen. The Assistant uses the same dates, so when you ask how last month's campaigns performed its link opens the matching list.

Release notes from the What's new panel on your dashboard now open in a new tab, so you can catch up on the latest updates without leaving the admin panel.

Every user of your B2B Store now appears in CRM → Customers as soon as your customer or account file is imported, so segments, join links and automated messages cover your whole customer base. Each CRM customer links to its store users, and each store user links back.

Searching by SKU is now fast and accurate in both your admin panel and your storefront. Type a full product code, such as ABC123, and that product appears first, so you and your customers can go straight to the item you need.

SKUs are now letters and numbers joined by hyphens or slashes, such as ABC-123 or 1234/S. Your product importer and product form check every SKU and name any that need changing, so product codes stay consistent for searching and ordering.

Repeat a campaign that worked without rebuilding it. Open any sent campaign and select Schedule again to start a new campaign with the same name, template, wording, audience and settings already filled in, or Schedule reminder to chase the people who haven't responded yet. You simply pick when it goes out and confirm.

Open any product and select Buyers to see which customers ordered it online between the dates you choose, and which customers haven't. Export either list to Excel or CSV to plan your next sales call or promotion.

Customer IDs now follow the same format in eCommerce imports, the eCommerce customer form and WhatsApp customer references, and ampersands are welcome, so an ERP account code such as B&J001 works everywhere. Each ID can use up to 36 letters, numbers, hyphens, underscores and ampersands.

Tidy up your submissions by deleting any that were recorded by mistake, such as tests. Open the submission and select Delete; it disappears from every list, export and count.

Products without a photo can now show your own image instead of a plain icon. Open Store Settings, select Edit and choose a Default Product Image to keep your store looking on-brand.

Categories without a picture can now show your own image instead of a plain icon. Open Store Settings, select Edit and choose a Default Category Image to keep your category tiles and banners on-brand.

Customers and Contacts now live in their own CRM section of the menu, ready to serve every channel rather than WhatsApp alone. The people who sign in to your store are listed under eCommerce → Users, and your colleagues under Admin → Team.

Chase a survey or form without messaging everyone again. When you schedule a campaign, the audience picker now offers No submission for a campaign: pick a recent campaign and the reminder goes only to the contacts who received it but have not completed its flow or task, with the original's template, task and context already filled in for you. The original campaign's page lists every reminder with a combined submission rate.

Everything you can open in a list is now underlined, so it's clear at a glance where to tap. Submissions lead with their answers: select them to read the full response.