April 2026
Sent campaign history on contact pages
Contact detail pages now show the last 10 campaign messages for each contact, including when each message was attempted, sent, delivered, and read. This makes it easier to understand recent campaign engagement without leaving the contact record.
Matched segments on customer pages
Customer detail pages now show which active WhatsApp segments match the customer's attributes. This makes it easier to debug segment targeting without leaving the customer record.
Consistent actions for generated images
Generated images now show the same Download and Save actions whether they are created in the B2B Agent assistant or from Media’s Generate images page, making it clearer how to keep or export each result.
GPT 5.5 for Pro assistant, B2B Agent, and insights
We have moved the Pro assistant, B2B Agent conversations, and dashboard AI insights to GPT 5.5. The upgrade is under the hood: your workflows are unchanged, but answers and summaries use the 5.5 text model going forward.
Download WhatsApp template sample media
WhatsApp template forms now include a Download action for selected header media, making it easier to review image, video, and document samples without changing or removing the selected file.
Sent campaigns full-history CSV export
The Sent campaigns page now includes an Export all option, so you can download the full campaign history as CSV from one place. The export includes the same performance data shown in the admin list, including sent timing, recipient totals, delivered rates, read-window metrics, and flow result counts.
Updated model for AI image generation in Media
Media’s Generate flow now uses OpenAI’s latest GPT Image model, so new images and edits that use reference images benefit from the current generation stack while your workflow stays the same.
PDF selection fix in the media picker
Selecting a PDF in the media picker now works on the first click, so choosing document media is more reliable in template and form flows.
Fixed error when viewing flows for accounts with none
The Flows page no longer shows an error when a WhatsApp Business account has no flows. It now displays an empty list as expected.
Configurable reference requirement on channels
Admins can now view and change the reference requirement setting directly from the channel edit form. You can choose whether customers must provide a reference on the join page, may provide one optionally, or do not see the field at all.