August 2026

Lists across the dashboard now keep long customer names, references, and WhatsApp messages on one line with the full text shown when you hover, so wide entries no longer push the rest of the table off the screen.

Your channel pages now show the details straight from WhatsApp — the official display name, verified badge, business description, quality rating and connection status — refreshed automatically every hour. Need the very latest? A new Refresh from WhatsApp button updates a channel on demand.

Channel logos now appear as neat circles at a consistent size everywhere they are shown, and they no longer spill outside dropdown menus. Channels without a profile picture show a tidy placeholder instead of a blank space.

WhatsApp test messages sent from templates or scheduled campaigns now appear in the contact's conversation. The AI assistant can see them when testers reply, making end-to-end testing clearer.

The Requests page now warns you when Human handoff is turned off, naming the channels that aren't recording customer requests and linking straight to their settings.

The WhatsApp requests and conversations lists now open the full details straight from the date in the first column, matching the rest of the dashboard. Contact and customer names still take you directly to those records.

You can now mark knowledge base topics as public or private. Private topics help your WhatsApp assistant answer linked customer contacts while keeping trade or account-only information away from anonymous enquiries.

A new Human handoff setting lets you decide, channel by channel, whether your WhatsApp assistant records customer requests for your team to follow up. Turn it on from a channel's edit page to start capturing requests there.

When scheduling a WhatsApp campaign you can now add optional background information — competition terms, prices, or product details — that the AI assistant draws on when customers reply. Customers never see this text directly, but the assistant uses it to answer questions about your campaign.

ProConnect now identifies WhatsApp numbers that repeatedly cannot be reached and automatically skips them in marketing campaigns. Audience totals and segment exports stay aligned, helping campaigns focus on contacts who can receive them and improving delivery rates.

The AI assistant can now understand locations, contacts, orders and reactions shared in WhatsApp conversations, helping it respond with more useful context.

You can now download your whole knowledge base as a CSV file from the Knowledge base page. Edit it in a spreadsheet and upload it again with the replace import mode to update every topic in one go.

Links to documentation from your dashboard now always open the page you clicked.

Contact pages now show every campaign attempt, including skipped and failed messages with the reason. You can also see whether each contact is currently reachable on WhatsApp.

Audience comparisons now account for when WhatsApp contacts became unreachable, giving you a more accurate view of how your audience has changed over time.

The What's new panel on your dashboard now shows every release from the current month, with the month name and a running count of updates. Scroll the list to catch up on everything we've shipped.

Moving around your store is now quicker, with pages loading ahead of your click and links you can open in a new tab. Registration and help forms also keep your contact details private while you type, and sign-in links are protected against being misdirected to other websites.

Your B2B Store now loads and feels noticeably quicker. Pages appear the moment you tap or click, and moving between products, your basket, and your account is smoother than ever — especially on mobile.

You can now export every WhatsApp segment to a spreadsheet, including current audience figures and changes since your chosen comparison date. The export includes all segments, not just those visible on the current page.

The WhatsApp assistant now understands which business and channel it represents, the current time, linked customer details and the difference between campaign messages and support replies. It can also recognise flow submissions, campaign media and the destinations behind campaign buttons.

Your dashboard now opens with a compact What's new panel showing the latest ProConnect updates, with a link through to the full release notes. The feature access bar has been slimmed down too, and features you haven't switched on yet link straight to details on getting started.

When choosing a campaign audience you can now send to all of your customers in one go, alongside your segments and the option to reach every opted-in contact. The audience picker also makes each choice clearer, so it is obvious exactly who will receive your campaign.

When you edit a scheduled campaign, the message preview now shows your saved text, links and image straight away, so you can see exactly what will be sent without retyping anything.

Product photos now arrive together with the rest of the product information, so browsing your store feels quicker and images no longer pop in one by one after the page has loaded.

The WhatsApp message preview now displays your channel's profile picture in the chat header, so campaign and template previews look just like the message your customers will receive.

See audience sizes while choosing who receives a campaign and alongside each audience in the scheduled campaigns list. The segment editor also shows a live count of matching customers, helping you understand your reach before you send.

The AI assistant can now see the campaign messages you have sent when a customer replies, so it understands what the customer is responding to and answers accordingly. This works automatically for every campaign, with no setup required.

When a customer sends a photo on WhatsApp — a damaged item, a product they are asking about, or a document — the AI assistant can now look at it and take it into account when replying or recording an enquiry for your team. This works automatically, with no setup required.

Company dashboards now reflect the ProConnect modules you actively use, replacing empty store statistics when eCommerce is not enabled.

Sent campaigns now keep a permanent copy of the message template as it was when the campaign went out. Reviewing a past campaign shows the message as it was sent, even if the template has been edited or removed since.

When a contact stops marketing messages using WhatsApp's built-in controls, ProConnect now records them as opted out automatically. If they resume marketing messages in WhatsApp, they are recorded as opted back in.

You can now open any WhatsApp enquiry to read the full summary, see the customer's original message and review the conversation that led to it.

When a customer asks to stop receiving messages, the assistant now replies with a simple STOP button. One tap and they're opted out — no need to type the exact keyword.

Customers can now reverse WhatsApp opt-ins and opt-outs using a START or STOP button in automated replies. Changing their preference takes one tap, with no keyword to type.

Campaigns now show live progress as they are prepared and sent, so you can see how many recipients have received each message without refreshing the page.

Automatic replies to inbound WhatsApp messages are now generated by AI running in AWS's London region, so this processing stays in the UK. The Security section of the documentation has been updated to reflect where each AI feature processes your data.

WhatsApp template previews now show buttons in the order you arrange them, so the preview matches the message your customers receive.

A new Flow responses page in the WhatsApp section shows every response submitted through your WhatsApp flows — including responses that didn't come from a campaign — with a link to the campaign where there is one, and a CSV export.

The WhatsApp template builder now organises buttons into quick reply and call-to-action groups, just like WhatsApp Manager. Drag buttons to reorder them, choose which group appears first, and mix both groups in a single template.

The documentation now includes a dedicated guide to the assistant's knowledge base. Learn how to write topics that stand on their own, which topics to start with, and how to add or replace topics in bulk with a CSV import.

Single, bulk and self-invite sections now open fully and adjust smoothly as their content changes, making every invite option easy to view and use.

Topic imports now offer a choice of import mode. Add or update keeps working exactly as before, while the new replace mode makes your CSV the single source of truth, updating matching topics, adding new ones and removing everything left over.

Button labels now show a character count as you type, so you can see at a glance how much room is left. The preview also keeps every button label on a single line, just like WhatsApp does, so longer labels no longer look as though they don't fit.

Each release note now has its own link, making it easy to share a specific ProConnect update with your team.

Release notes now show the number of updates published each month, making it easier to see how much has changed at a glance.

We’ve made behind-the-scenes improvements to keep WhatsApp conversations fast and reliable.

ProConnect lists now tell you which results you are viewing and how many there are in total above the table, including lists that fit on a single page. Matching previous and next controls sit above and below the table, so you can move between pages from either end.

WhatsApp campaigns now reach customers faster, with improved handling for temporary sending issues and clearer safeguards when a channel needs attention.

The Assistant now shows where its processing happens and the data controls applied to each request. A new Security section explains our certifications and how ProConnect handles your data when you use AI.

Category pages on your online store now use a compact banner on phones and tablets, so subcategories and products appear without scrolling.

Logo and app icon changes made in the admin now appear on your store within minutes.

Creating and editing WhatsApp templates is now clearer, with a tidier layout, inline variable samples and an always-visible preview. New templates also open on their status page, which updates automatically while Meta completes its review.

Scheduled push notifications now go out dependably at their chosen time. Previously a notification could occasionally be delayed by a few minutes when several stores sent at once.

ProConnect now has a cleaner, more consistent look across its administration tools. Refined controls, spacing and neutral styling make everyday tasks feel simpler and more focused.

The templates page no longer shows an account warning banner that could appear even when everything was working normally. Your WhatsApp setup is unaffected — only the inaccurate message has gone.

Lists, filters and detail pages across ProConnect now share a clearer, more consistent layout. Pagination and loading states are simpler, helping you find and manage information more quickly.

WhatsApp templates now show live character counts and clear errors beside each field as you type. Sample values and media are easier to understand, and any rejection from WhatsApp appears where you submitted the template with more useful guidance.

Dashboard totals now make precise amounts easy to find. Hover over any headline currency figure to see it to the penny, or use the table view to see full monthly revenue and average values.

ProConnect Docs now have a dedicated link at the bottom of the sidebar, so help and guidance are always close at hand.

Templates waiting on Meta now explain that a review can occasionally take more than 24 hours. If yours is still pending after a day, we suggest creating the template again under a different name.

ProConnect now checks WhatsApp template test numbers against your Contacts and highlights their opt-in status. Invalid numbers are blocked, and you'll be asked to confirm before sending to anyone who isn't opted in.

Wide tables in the ProConnect Assistant now scroll neatly within the conversation, keeping the rest of the page in place while you explore every column.

Images created by the ProConnect Assistant now finish without showing an error after they appear. You can review, save and download each image as usual.

The ProConnect Assistant now opens in a focused, full-screen space, giving you more room to ask questions and explore answers. A clear shortcut takes you straight back to your dashboard whenever you are ready.

The ProConnect Assistant can now present equations and diagrams clearly within its answers, making detailed explanations easier to follow.

When the ProConnect Assistant generates an image, it now reviews the result before replying, so spelling, prices and layout are checked and captions accurately describe what you see.

Voice Agent conversations are now simpler and more reliable, with clearer live status and easier controls for starting, stopping and trying again. This makes every spoken conversation feel more consistent from beginning to end.

You can now search WhatsApp templates by name or message wording straight from the templates list. Search works alongside the status filter, so finding the right template takes seconds even when you have hundreds.

The latest improvements now live alongside ProConnect Docs, organised into clear monthly pages. You can browse recent changes, search every update and share a direct link to any note.

The Store Products area now shows the same product images as your online store, including images supplied through Erudus and FTP uploads, so what you see in the admin matches what your customers see.

WhatsApp template lists and details now load faster and stay more accurate. Creating, updating and deleting templates is also more reliable, helping your team manage reusable messages with confidence.

WhatsApp templates now show clear status and quality indicators, with warnings and practical guidance when a template or account cannot send. This makes it quicker to spot problems, understand Meta's feedback and take the right next step.

Advert and notification action types are now listed alphabetically, so the option you need is quicker to find.

When a WhatsApp template exists in more than one language, you can now choose to remove just the language you are viewing or the template in every language. Tidying up old wording in one market no longer means losing the rest.

WhatsApp templates now show quality as an easy-to-read label, with "Not enough data" displayed until Meta has rated a template. This makes template quality quicker to understand at a glance.

The basket count in the header now matches exactly what customers see in their basket. If a product is no longer available to them, it no longer inflates the item count, so the number of items, the basket total and the order total always agree.

The basket drawer now has its own close button, keeping product details and basket controls clear and easy to use while you shop.

The ProConnect Assistant is now faster and more reliable, with clearer progress updates as it researches, analyses data and creates content. This makes its work easier to follow and delivers a smoother experience from start to finish.

Order exports now reach your systems faster and more dependably, with better monitoring behind the scenes. If anything does go wrong, it's spotted and resolved sooner, so your orders keep flowing smoothly.

The assistant now gives you a clearer view of its reasoning and the information it looks up while working on your request. This makes it easier to follow how it reaches an answer and understand the data behind its recommendations.

Dynamic website buttons in the WhatsApp template builder now add the required placeholder automatically. You only need to enter the fixed URL and an example dynamic value, with the completed example shown for confirmation.

Flow response details now fit neatly within your screen and can be scrolled when a submission contains many answers, keeping the heading and close button within reach on phones and larger displays.

The dashboard now shows opted-in customers and opted-in WhatsApp contacts separately, excluding staff and removed customers where customer references are required. This makes weekly audience reporting easier to understand and more accurate.

When your WhatsApp channel has a public join page, signed-in store customers now see a WhatsApp section on their Account page. The link opens the join page with their customer number already filled in, so they only need to enter a mobile number to opt in.

ProConnect Docs now groups guidance into WhatsApp Marketing, WhatsApp Automated Messaging, eCommerce and Payments. Clearer navigation and dedicated customer and contact import guides make the right information easier to find.

Staff contacts are now excluded from marketing audience totals and segment exports. This keeps campaign planning and performance reporting focused on customer audiences.

Staff contacts can now be linked to internal customer groups that use special references, while standard customer accounts continue to use normal customer-number checks.

Businesses that already hold valid WhatsApp marketing consent can now follow clear guidance to import those contacts as opted in across their channels, without sending a new invite. New consent guidance explains best practice, record keeping and UK requirements, while the importer includes an updated example file and safeguards existing opt-outs.

If a WhatsApp template can't be saved — for example because the template name is already in use — the reason is now shown on the form, so you can correct the issue and try again straight away.

Phone number fields in WhatsApp template tests and scheduled campaign tests now use one clear label with consistent spacing, making the forms easier to scan and complete.

Store logos now keep their original proportions in the storefront header, so wider designs remain fully visible and aligned while square app icons continue to display at their familiar size.

Your notifications now appear in a clear newest-first feed on phones and larger screens, making it easier to scan recent updates in order.

Advert dates and times now remain exactly as scheduled when viewed, edited, saved again or exported, including during British Summer Time.

Creating an advert for a carousel now takes you straight to the product advert form, ensuring every new carousel advert is displayed correctly on the storefront.

Adverts now go live and end at exactly the time you choose. Previously a scheduled advert could appear or disappear up to ten minutes late, and during British Summer Time the times shown in your app were an hour out.

When you create, edit, reorder, archive or delete an advert or notification, your app now picks up the change on the very next request instead of waiting for the display to refresh on its own.