January 2026

Advanced segment builder is now available in ProConnect, giving your team more control to define precise customer audiences with flexible rules and a faster editing workflow, so campaigns can target the right people with less manual effort.

You can now reassign a contact to the correct customer record, helping your team keep customer data accurate, maintain cleaner conversation history, and improve day-to-day support and campaign decisions.

Flow results now include image previews, so your team can review visual submissions directly in ProConnect, understand customer responses faster, and follow up with clearer context without jumping between tools.

B2B store eCommerce is now available in ProConnect, so your team can view customers, orders, and products in one place, open full detail pages, and track performance with built-in eCommerce analytics and dashboard insights.

Template builder is now available in ProConnect, so your team can create, edit, and preview WhatsApp templates in one streamlined workflow, making reusable message setup faster and easier before every send.