September 2026

Your AI assistant and flow builder now run on GPT-6 Astra, and WhatsApp replies, weather overviews and demand signals on GPT-6.1 Sol, still processed in the EU with zero data retention. WhatsApp replies arrive about twice as fast, and the assistant gives clearer, better-checked answers.

Paste a list of SKUs into a carousel advert and each product is added in one go, in the order you listed them. Filling a carousel for a new promotion now takes seconds.

Set your own wording for out-of-stock, low-stock and in-stock messages in Store Settings, so customers see stock in your store's voice, from product lists to the basket.

When a customer asks to join or rejoin your WhatsApp channel, the AI assistant now replies with a START button, so they can opt back in with a single tap.

Category IDs are now tidied into simple lowercase web addresses, so Crisps & Snacks lives at crisps-snacks. Every category link on your storefront is short, readable and easy to share, and your import files work exactly as before.

Product imports now accept as many image URLs as a product needs. Every picture in your feed appears in the product page gallery, however large the range of shots.

Every list count now says exactly what you are looking at, so Showing 1–16 of 16 opted-in contacts or Showing 1–8 of 8 submissions for Human handoff replaces the plain totals. Searches, tags, statuses and date ranges all appear in the count, making it obvious when a filter is narrowing what you see.

Contacts now opens on the people who have opted in to marketing, so the audience you can message is the first thing you see. Switch the consent filter to All marketing consent statuses, Opted-out or No marketing consent whenever you need the wider list.

On Contacts, Name is now simply the contact's own name, and the customer they buy for sits in a single Customer column with the reference underneath, matching every other list. Contact files and exports use the same wording, with NAME for the person and CUSTOMER_NAME and CUSTOMER_REFERENCE for the account they belong to.

A category file now imports even when a row names a parent that is not in the file. Those categories are flagged as Orphaned in eCommerce → Categories so you can tidy them up at your own pace, while the rest of your catalogue updates straight away.

Products can now carry as many barcodes as you need. Product imports and the product form accept every EAN, case code and PLU your range uses, so scanning any of them finds the right product.

Ask the flow assistant for a wide banner or a 16:9 image and your flow shows it as a banner rather than a square. The Images tab now shows each picture at the shape it will have in WhatsApp, so you can choose one that fits.

Select any text in Body text and choose Bold, Italic, Strikethrough or Monospace to style it, with the preview beside the form showing exactly how customers will see it. Keyboard shortcuts work too, and Formatting help lists every mark WhatsApp understands, including quotes and lists.

The Assistant and the flow editor now show a single line naming what they are doing as they work, and a tidy summary of the steps taken once they finish. Expand it whenever you want to see how an answer was put together, including the websites a web search drew on.

Ask the Assistant to find customers, orders, campaigns and other records from the modules you use. Filter your results and ask follow-up questions to get the details you need without moving between screens.

The Assistant can now read a contact's WhatsApp messages from this week and last week, list the campaigns a contact has received, and show who received a sent campaign. Ask it to summarise your latest conversations or check how a campaign landed with a customer, straight from the chat.

The recipients list and export now show each contact's latest submission time for the campaign. Filter out those who have submitted in your spreadsheet, then paste the remaining customer references into a new segment to follow up.

Speak into the Assistant, media generator, flow editor or feedback form and see your words appear as you talk. Live dictation works in supported desktop and mobile browsers, including Safari, with a recording indicator and timer to keep you in control.

Customer lists in WhatsApp segments now take up to 2,500 customer references, five times as many as before. Paste a bigger selection from your ERP, CRM or accounts system and target it in one segment.

Every import guide now lists the limit for each column, so you can check your file before you upload it. eCommerce importers also tell you exactly which value is too long, naming the row and column, instead of shortening it quietly.

Every page in the admin panel now has two help buttons in the top bar. Choose Read the guide to open the documentation for the screen you are on, or Ask the assistant to have the ProConnect Assistant explain how the feature works, drawing on that same guide.

The documentation now mirrors the admin sidebar, with a guide for every screen from the Dashboard through AI Tools, Media, WhatsApp, eCommerce, Payments and Admin. Each guide explains what the feature does, when to use it, the steps to follow and what to check if something looks wrong.

WhatsApp conversations now focus on this week and last week, so the latest exchange is easy to read. The same view is available on each contact's page, with a clear start date above the messages.

Paste or upload large customer lists to create WhatsApp segments, with a report showing which references matched your customers. Add customers to an existing list or replace it when your selection changes, then use the segment in your campaigns.

Import people’s names with your WhatsApp contacts so your team can recognise them across contact lists and conversations. Imported names take priority, while WhatsApp profile names remain visible on each contact’s page and in exports.

The ProConnect Assistant now draws on Meta’s official policies and documentation to help with WhatsApp questions. Ask about customer consent, message templates or sending limits, and follow links to the official guidance in its answers.

Ask the assistant how to use ProConnect and get an answer drawn from the documentation. Each answer links to the relevant page so you can follow the steps and explore further.

Attach CSV, text, Markdown and JSON files to the Assistant to explore supplier price lists, compare figures and summarise notes. Save a spreadsheet as CSV, attach it and ask your question.

Find the right audience faster when scheduling a WhatsApp campaign: browse segments under tag headings or search by segment or tag name. Your selections stay visible as you browse, making it easy to choose segments across different tags.

A warning at the top of Edit template helps you check all your changes before saving: WhatsApp allows each approved template to be edited once in any 24-hour window, with a maximum of 10 edits in any 30-day window. Rejected and paused templates are exempt from these editing limits. Changes remain subject to Meta's approval; if a template becomes Pending, wait until it is approved again before sending it.

Customers can now select your store name or icon to return home. Longer names have room for two lines while the navigation bar stays the same compact height.

Rename draft flows directly in ProConnect, or duplicate a published flow to start a new version while keeping the original available.

A smaller shopping basket sidebar gives customers room to see more products across each row on desktop, while keeping their basket in view.

Paste or edit your WhatsApp form’s JSON directly in the flow editor, then apply your changes when ready. The Images tab now opens first so you can review your pictures before previewing or publishing.

Create a new Marketing template from an existing one with Duplicate. Review the copied content, give it a new name and submit it for approval.

Choose a published flow by name when adding a Complete flow button to a template. Guidance beside the selector helps you prepare your flow before using it.

Save, preview and publish WhatsApp forms directly in ProConnect, with clear guidance for naming your flow. Open a published form to make changes, then choose Publish to make the updated version available in your messages.

Re-importing an authenticated contact now preserves their existing authentication date. You can update customer links and record consent for new channels while keeping that date intact.

Knowledge imports now preserve the last updated date for topics whose content and visibility are unchanged. This applies to both Add or update and Replace knowledge base imports.

Choose Excel (.xlsx) or CSV (.csv) from any Export button in ProConnect. Excel workbooks keep phone numbers, references and dates exactly as they appear in ProConnect, with dates shown in your company's local time, so there's nothing to tidy up before you start working with the data.

Category pages in your online store now have short, tidy links you can bookmark or share with customers. Links follow your own category codes, so they stay the same across product imports.

Your online store’s search box and product count now show which category you are browsing. Customers can search within their selected categories and remove the category filters to search the whole catalogue.

Product searches return faster in your online store and in eCommerce → Products, helping customers build orders and your team find the products they need.

Attach images and PDFs to the Assistant to ask about prices, products and marketing materials. Add up to four files per message and ask follow-up questions in the same conversation.

Bring your WhatsApp Flows to life with pictures from your media library. Ask the assistant to add an image, then choose or upload a picture in the Images tab before saving and previewing your flow. Pictures are sized for WhatsApp automatically.

Start creating WhatsApp forms and surveys straight away, then describe the changes you want with your assistant. Review your JSON as it updates, with instant local checks, and choose when to save and preview your flow in WhatsApp. On phones and tablets, switch between your assistant and the result, with the option to copy or download your work.

ProConnect guides now take you from choosing a feature to completing the task, with clear steps and help for common questions. Updated guides cover WhatsApp marketing, store imports, payments and voice session history, with shared reference pages for upload formats and consent.

Category images now span the browsing area, with a layout that adapts to desktop and mobile. Category details and View all products are grouped together beneath the banner, with a full-width browse button on mobile.

Home insights now adapt to the space available, showing fewer pills on smaller screens and more on wider screens. Weather and demand details remain a tap away in a single row.

Browse your store with a cleaner category grid, with subcategory counts tucked beside each title. Tiles that open products keep a simple title-only layout.

Tailor automated replies to each WhatsApp channel with AI instructions. Set the enquiries it supports, its tone and the response to use when a question belongs elsewhere, while keeping your shared knowledge base in place.

Draft WhatsApp forms and surveys with the ProConnect Assistant, with guidance on component placement and checks for navigation targets and required fields. Copy the complete JSON, replace any image placeholders and preview your Flow in WhatsApp Manager before publishing.

Customers can now send PDF documents on WhatsApp and ask questions about their contents. Your assistant can use the details when replying or recording a task, and refer back to recent documents for follow-up questions.

Create marketing images with GPT Image 2.5 Sunburst in Media’s Generate flow and GPT Image 2.5 Flare in the ProConnect assistant. Choose Medium, High or Extra high quality in Generate, with High selected by default; the assistant creates all images at high quality. Both workflows let you save your creations to your media library or download them for your campaigns.

The back arrow on storefront pages is now larger and bolder on phones, so returning to the previous category, product or list takes one clear tap.

A single compact toolbar gives products more space on phones and tablets, with page titles, back navigation and actions together. Product pages include a search shortcut, and Home insights scroll sideways so each label stays readable.

Your dashboard now shows how many customers are talking to your assistant and how many requests it has recorded today, this week and over the last 28 days, with a breakdown by task so you can see what customers are asking for.

On laptops and desktops, storefront page titles now sit alongside the content and page actions, giving products and categories more room. Phones and tablets keep their familiar back navigation.

Explore products with larger images and a thumbnail gallery, with descriptions and product information clearly arranged below. On wider screens, prices and quantity controls stay in view while you read.

Check products, quantities and VAT totals in a compact order summary, with fulfilment choices and order notes together. On larger screens, the Place Order panel stays in view as you review, with clear guidance on anything still needed before you order.

Help customers find your brand on TikTok, Threads, Bluesky, Snapchat and WhatsApp, alongside the social platforms already available. Choose your platforms in Store Settings and display their icons in your store's footer.

Mobile storefront pages now make better use of the screen, keeping products and browsing tools closer to the header while leaving room for your phone's status bar.

On phones and tablets, active product filters now have their own row beneath the search controls, making each selection easy to see and remove. The Filters panel brings all your active selections together, including brands, special offers and barcodes.

Customers can contact your store through a clearer enquiry form and read about your business in a spacious new layout. Account and information pages now use the full screen width, while the basket stays alongside products as customers shop.

Product search and your shopping shortcuts now sit together in a compact header on laptops and desktops. A toolbar keeps categories, filters and sorting within reach as you browse, with a convenient Filters panel and labelled navigation tabs on phones and tablets.

Find and save favourite products with a consistent heart icon across navigation, product tiles, product details and the favourites page. A filled heart shows which products you have saved.

Your store now has a compact footer that gives more space to shopping, with contact options, help and social links neatly arranged beneath the page. It adapts from phone to desktop, alongside the full-width shopping layout.

Your dashboard's conversations table now starts with the latest day, so recent activity is easy to find. Conversation and task tables stay compact, with headings visible as you scroll through the details.

Browse products with larger images, clearly arranged details and prices, and a layout that adapts to your screen. Compact basket rows keep quantities and prices close at hand, with availability messages shown where you need them.

Your basket now shows the total for each product alongside its unit price and quantity controls. A clearer order total keeps your item counts and VAT label easy to find as you shop.

Your Account page now puts your balance and overdue amount first, with payment options close at hand. Customer details and invoices are easy to find, with a layout that adapts to your phone, tablet or computer.

Explore your store with clear category headings, images and breadcrumb links. Category tiles show how many products or subcategories are inside, and View all products takes you straight to the full category range.

See each selected category by name as you browse products, including subcategories opened from demand signals. Remove individual filters to refine your selection.

Scheduled and sent campaigns now show whether you selected all customers or all contacts, with a tooltip on the audience name explaining who is included. Your chosen segment continues to appear for targeted campaigns.

On laptops and desktops, your basket button now shows the total and item count together beside a clear trolley icon. See how much is in your basket as you browse.

On laptops and desktops, review your basket beside a summary that keeps your total, Review Order and any minimum-order requirement in view. Offers and previously purchased products appear beneath your basket, while phones and tablets keep the summary above your items.

On larger screens, your basket now sits beside the products, with totals and Review Order kept in view as you browse. The store uses the full width of your screen, giving you more room to shop.

Expand a tool card in Assistant to inspect its parameters and results with syntax highlighting. Continue exploring lookup results and calculations with follow-up questions.

Start an Assistant conversation with three randomly chosen suggestions on mobile. Larger, easy-to-tap rows keep each suggestion readable, with the message box close at hand.

Follow the ProConnect Assistant's reasoning and tool activity in a refreshed conversation view, with sources close to the answers they support. Copy replies, retry a request and start a new chat when you are ready to explore another question.

The Assistant footer now focuses on a reminder to check important information, keeping the conversation area clear.

Your store's sign-in page has a new look. Your logo takes pride of place above a cleaner, clearer form, and your brochure sits alongside it on a bright white background so your banners and images look exactly as you designed them.

The Segments page now has a search box, so you can find a segment by typing part of its name. You can also tag segments in the same way as campaigns, then filter the list by one or more tags or show only untagged segments. Exports follow whatever search and filters you have applied.

ProConnect now wears its new brand throughout: the navy palette and logo from our recent rename, a fresh typeface, and clearer buttons and highlights. Your B2B Store shop shares the same colours and font, so the two feel like one product.

Weather and demand insights now sit in a neat strip of pills just beneath your store's banner, so customers see what matters without scrolling past it. Hover or tap a pill for the six-day forecast or the full detail of a demand alert, complete with suggested categories and a shortcut to the right products.

Submissions, invites and the consent log now show a contact's name above their WhatsApp number, matching how contacts already appear in campaign recipients, engagement and conversations. Customers are shown the same way everywhere too, with the name first and the reference underneath.

Submission lists now order by latest activity, so a request the assistant has just added details to appears first rather than staying where it was first recorded. Each updated row also shows when the last change was made.

The AI assistant now only adds new details to submissions from the current and previous week, matching the conversation it can see. Older requests are left untouched, so a customer who returns later starts a fresh submission your team will spot as new.

Your AI assistant, WhatsApp agent, weather overviews and demand signals now run on Gemini 3.8 Flash, released today. Expect sharper, more helpful responses with the same speed you're used to.

Each AI task now has captured details: a list of the pieces of information the assistant should collect, such as a business name, a quantity, or a yes-or-no answer. Submissions show those answers in a fixed order, and each task has its own page with its details and most recent submissions.

When your AI assistant records a submission for a campaign reply, it now links the response to that campaign so its report shows how many contacts responded. You can also attach a task to a campaign as a hint for the kind of replies you expect.

Label scheduled campaigns with tags such as "Catering" or "Retail" so you can see at a glance which stream each one belongs to. Tags follow campaigns through to your sent history, where you can filter by one or more tags or find campaigns that are still untagged.

You can now manually specify up to 500 customer references when building a WhatsApp segment. This makes it quicker to target an audience selected in your ERP, CRM, or accounts system.

Submissions now have dedicated detail pages, with clearer answer summaries and full responses available from the list. Advanced raw data remains close at hand for troubleshooting.

Human handoff requests now appear alongside form responses on the Submissions page under AI Tools, giving your team one place to review customer input.

WhatsApp flow responses now appear as Submissions, with clearer links to the contact and campaign behind each response. Requests from customers remain available separately under Requests.

Deleted customers are no longer shown as linked to contacts in contact lists, contact details, or exports.

When a customer adds detail to a request they have already made, your AI assistant now updates the existing submission rather than recording a new one. Each submission page shows when it was last updated, so your team sees the full picture in one place.

AI Tools now puts Tasks and Submissions first, followed by the Knowledge base and Voice Agents, making the menu easier to scan.

Create Tasks that tell your AI assistant which customer requests to capture and what information your team needs. Human handoff is now a Task too, giving you one flexible place to manage the actions available across your WhatsApp channels.