March 2026

Admin date and time displays now follow each company’s configured timezone more consistently, including around daylight saving time changes, so schedules, activity timestamps, and reporting views stay aligned with local working time.

You can now create forms directly in ProConnect to capture the information you need from customers, using flexible field layouts tailored to each use case. Form submissions are stored in one place, making it easier for your team to review responses and manage follow-up.

Customer, contact, and FAQ imports now include a Download button for the example CSV, and bulk WhatsApp invites now offer the same shortcut.

The B2B Assistant and the Provide Feedback dialog now support browser voice dictation, so you can speak instead of type when asking questions or sending product feedback. When dictation is active, the interface now shows clearer live status cues to make it obvious that your microphone input is being captured.

The feedback dialog now lets admins attach up to three private screenshots when reporting issues or sharing ideas, making it easier to give clear visual context without exposing those attachments outside your internal team.

Date pickers now default to Monday as the first day of the week.

The B2B Agent section now includes an FAQs area where admins can create, review, edit, and remove FAQs in one place. It is designed for longer question and answer content, making it easier to keep common information up to date for your team.

Admins can now delete WhatsApp customers directly from the customer details page in ProConnect.

Admins can now create new WhatsApp customers and edit existing ones directly in ProConnect, including core customer details and string-based attributes, so records can be maintained without relying on imports.

The Media Gallery now uses full page-by-page navigation with Previous and Next controls, replacing the older cursor-based system. The media picker inside forms has been updated to match, showing a clean 3×3 grid with the same Previous and Next buttons so you can page through your library without any scrolling.

WhatsApp channels now have configurable default country and international settings in Channel settings. You can set the country pre-selected on the join page and choose whether users can switch to a different country, replacing the previous hardcoded company-level rules.

You can now export your contacts from ProConnect as CSV, including each contact’s phone number, display name, authentication status, latest marketing consent status, and any linked customer reference, name, and attributes. This makes it easier to review contact records in bulk and work with linked customer data in one file.

Store Products now let you pick product images from the Media library as well as paste image URLs directly. Because AI-generated images can be saved into Media, this also means you can generate product images with AI and then select them straight from the product form.

WhatsApp join-screen descriptions now support Markdown formatting, so you can add clearer paragraphs, bullet lists, and other rich text to public join pages while seeing the same formatting in the channel admin view.

WhatsApp channels can now be marked as verified individually in Channel settings, giving your team direct control over which public join pages show the verified badge without relying on hardcoded company-level rules.

The admin dashboard and Payments page now include a payments summary based on completed Fena transactions, with monthly trend visibility on the dashboard and headline metrics above the payments list.

Assistant and Insights now include payment information from your dashboard, so your team can review key payment activity without leaving those tools.

Store Products and Customers now respect the FTP flag: FTP-linked stores stay read-only, while stores without FTP can create and edit customer and product records directly in ProConnect.

Adverts now behave more like the legacy B2B store admin, with clearer placement views, better lifecycle handling for live, scheduled, and archived adverts, and improved create, duplicate, export, and archive flows.

The dashboard now shows which core features are enabled for each company, giving your team a quick view of Marketing, eCommerce, B2B Agent, and Payments access in one place.

Channel setup now lets you customise the join-screen description and join button label for WhatsApp invites, so each join page can better match your campaign wording while still falling back to the default copy when left blank.

Store Settings now reads and saves social media links using the legacy B2B format, so existing Facebook, Instagram, LinkedIn, and other social links appear correctly in PCP.

Store Settings now shows the same fulfilment time guidance and create link as related screens.

Customer imports now show more specific failure details when a reference is invalid, including the reference value that failed and the reason it was rejected, so it is faster to spot formatting issues like unsupported special characters.

Store Settings now match the legacy B2B admin more closely, with broader legacy store status support and super-user-only access restored for restricted advanced settings fields.

The store product area now gives a closer match to the legacy B2B admin, with better product search and more complete product details so teams can find products faster and review key eCommerce information more easily.

Store customer pages now match the legacy B2B admin more closely, with a clearer customer list title and improved Delivery & Collection guidance including a direct link to create fulfilment times.

Order detail pages now include a CSV export for individual orders, including line-item information and customer details, so teams can share or analyse one order without exporting the full order list.

Push notifications now more closely match the legacy B2B admin, with a comparable right-side filter layout, clearer Active and Archived lifecycle handling, and safer action behaviour for product links, duplication, export, and test push.

The eRewards admin area now more closely matches the legacy B2B store, with lifecycle status shown in the list, reward values shown in the linked store currency, and claim totals aligned more closely to legacy fulfilment behaviour on list and detail pages.

Orders now support more precise filtering by date range, price range, fulfilment type, and reference, making it faster to narrow large order lists down to the records you need.

We have updated to the latest OpenAI GPT model, delivering faster performance and smarter responses across the assistant experience.

The B2B Agent can now complete the order flow end to end and place orders directly in both email and WhatsApp conversations, so customers can move from request to confirmed order without leaving the channel.

Inquiries is now Forms and has been expanded into a general-purpose workflow for surveys, questionnaires, inquiries, and new customer requests, with submissions managed in the Forms area.

When selecting media for a WhatsApp template, test message, or campaign, the picker now shows the allowed formats and maximum file size for each media type. Oversized or incompatible files in your media library are grayed out and cannot be selected, reducing failed sends caused by invalid attachments.

You can now send a test push from both notification create and edit pages to quickly check content before saving.

Scheduled campaign create and edit flows now show friendly inline validation errors when a campaign cannot be saved, instead of failing to an error page. We also tightened scheduling safety by defaulting Schedule later to the next 5-minute slot and requiring a minimum 5-minute lead time to reduce accidental invalid send times.

Push notification creation saving issue has been resolved.

Agent responses are now 30% faster, so conversations feel quicker across the assistant experience.

AI image generation now supports reference images, so you can create outputs that match your intended style or product context. You can also include your own branding in generated images and edit existing images with targeted modifications in the same workflow.

Generated image cards now include a Download button next to Save, so your team can download each image instantly while still choosing whether to save it to the media gallery.

Image generation in B2B Assistant now runs on GPT Image 1.5, the latest generation model, to deliver higher-quality creative outputs directly in assistant conversations.

Customer references now support underscores, so values like cust_123 can be used in customer imports, contact imports, and invite flows without failing validation.

Marketing now includes an Engagement page showing super engaged contacts based on average time to read across their last 15 sent campaign messages, with an Export all option.

Customer reference numbers are now treated as case-insensitive, so uppercase and lowercase versions of the same reference are matched consistently across import and invite workflows.

You can now import customers from CSV with two modes: Additive to add and update matching references, or Replace all to refresh your non-internal customer list in one transaction. The importer supports REFERENCE as required, NAME as optional, and additional columns as attributes, with progress visible in Imports.

The B2B Agent chat experience, formerly known as Pro Agent, is now called Assistant. It now appears as a standard menu item inside the B2B Agent section, making navigation clearer and more consistent with the rest of the dashboard.

Generate marketing images or product images using AI directly in ProConnect.