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eCommerce

Overview

Run your hosted B2B Store from one place, covering orders, catalogue, customer accounts, promotions and store settings.

What it does

ProConnect eCommerce gives your customers a hosted B2B Store for browsing your catalogue, placing orders and paying their account, and gives you the admin screens to run it.

How your store stays up to date

Your catalogue, categories, agreed prices, customer accounts and account balances come from CSV files prepared by your business and uploaded under eCommerce → Importers. See eCommerce imports for the file each importer expects and for how to check that an upload worked.

For one-off corrections you can open a single product, category or customer account in the admin panel and edit it there instead.

In this section

Orders

Every order placed in your store, with its lines, fulfilment slot and payment details, and an export for your back office.

Products

Everything customers can buy. Look a product up by name, SKU or barcode, and check or edit its details.

Categories

The category tree behind your store navigation, and the picture shown on each category tile.

Users

The accounts customers sign in to your store with, including their usernames and passwords.

Importers

Upload the files that keep your catalogue, prices, customer accounts and balances current.

Adverts

Banners, full screen promotions and promoted products, scheduled into the spots customers see while browsing.

Notifications

Push notifications to your store app customers, with a tappable action and a report on how many people used it.

Store Settings

Branding, contact details, legal links, ordering rules, fulfilment, stock messages and checkout fields.

Order substitutions

Tell customers about product substitutions before the delivery arrives, so there are no surprises at the door.

Orders

Find any store order, check its lines, fulfilment slot and payment details, and export orders or every product ordered for a period of up to 12 months.

On this page

What it doesHow your store stays up to dateIn this section