Account Settings

What it does

Account Settings is where you change the password for your own ProConnect login.

Documentation and Log Out sit beside it at the bottom of the sidebar; the company name with Switch Company is at the top, and Provide Feedback is in the main sidebar list.

When to use it

Use it when you want to set a new password, when you have shared your password with someone and want to replace it, or when you are asked to change it as part of a security check.

To add, remove or change other people's access, use Admin → Team instead. Account Settings only affects you.

Steps

1. Select Account Settings at the bottom of the sidebar.
2. In the Change password card, type your existing password in Current password.
3. Type the password you want in New password, then type it again in Confirm new password.
4. Select Update password.

What you'll see

While the change is saved the button reads Updating... and the fields are locked.

When it succeeds the three fields clear and a green message reads Your password has been updated. You stay signed in on this device; use your new password the next time you log in.

If the change is refused, a red message appears above the button and nothing is saved. Correct the details and try again.

If something goes wrong

• New passwords do not match. - the New password and Confirm new password fields are different. Retype both.
• Your current password is incorrect. - the password in Current password is not the one you log in with. Try again, or use Forgot your password? on the login screen and follow the steps shown.
• Too many attempts. Please try again later. - wait a few minutes before trying again.
• A message about the password itself - the new password does not meet the requirements; the message on screen says what to change. Follow it and try again.
• We couldn't update your password. Please try again. - something went wrong on the way. Try again; if it keeps happening, contact your onboarding manager.
• You have forgotten your password entirely - you cannot change it from here, because Current password is required. Log out, then use Forgot your password? on the login screen.

Switch company

If your login covers more than one company, the company name at the top of the sidebar shows Switch Company underneath it.

1. Select the company name at the top of the sidebar.
2. On the Companies page, choose the company you want to manage.

Everything you then see - customers, campaigns, orders and settings - belongs to that company only. If you only have one company, the name is shown without the Switch Company option.

Log out

Select Log Out at the bottom of the sidebar. The button reads Signing out... while it finishes, then returns you to the login screen.

Always log out on a shared or public computer.

Documentation and help

• Documentation at the bottom of the sidebar opens these guides in a new tab.
• The top right of most screens offers Read the guide for the page you are on, where a guide exists, and Ask the assistant to have the Assistant explain it.
• What's New in the sidebar lists the latest releases.

Provide feedback

Provide Feedback in the sidebar sends a message straight to the ProConnect product team. Use it for feature requests and for anything that looks wrong; it is not a way to reach support for an urgent problem - for that, contact your onboarding manager.

1. Select Provide Feedback.
2. In Share product feedback, type your message in Feedback. It must be at least 10 characters and no more than 5000.
3. Optional: select Dictate to speak instead of typing. While it is listening the button reads Listening… and a note reads Dictation is active. Speak and we'll add your words here.; select it again to stop. The button only appears if your browser supports it; otherwise you can still type or use your device's own dictation.
4. Optional: select Add screenshots to attach up to 3 images, then Add another for each extra one. Only image files are accepted. Remove one with the cross in its corner.
5. Select Submit feedback.

The button reads Uploading screenshots... and then Sending..., and the dialog closes with Thanks for the feedback! shown under the sidebar button. The page you were on when you opened the dialog is included with your message, so you do not need to describe where you were.

If a red message appears above the button, nothing is sent and your text stays in the box:

• Only image files can be attached as screenshots. or You can attach up to 3 screenshots. - adjust your attachments and try again.
• We couldn't upload your screenshots. Please try again. - remove and re-add the images, or send the feedback without them.
• Attached screenshots are invalid. Please upload them again. - remove the images, attach them again and resend.
• Feedback must be at least 10 characters long. - add more detail to Feedback.
• We couldn't send your feedback. Please try again. - try again, and if it keeps failing contact your onboarding manager.

Related guides