Settings
Check how your company is set up in ProConnect, from your name and logo to which modules are switched on.
What it does
Admin → Settings shows how your company is configured in ProConnect: your company name and logo, the timezone used to display dates, the locale used for your store and automatic WhatsApp replies, and which modules are connected.
When to use it
Use it to confirm your company details before an audit or a hand-over, to check which timezone dates across the admin panel are shown in, or to find out why a sidebar section is locked.
Steps
- Open Admin → Settings.
- Read the four cards: General, Payments, WhatsApp and eCommerce.
- If a detail is wrong, or a module you have bought is not connected, contact your onboarding manager.
If your account can change these settings, an Edit button appears above the cards:
- Select Edit to open Edit Company Settings.
- Change Company Name, choose a Logo, or pick a Locale, Timezone or Currency.
- Select Save Changes.
Edit Company Settings also holds the connection details shown on the Payments, WhatsApp and eCommerce cards. Leave these to ProConnect — changing them can disconnect a module.
To set a logo, select Select media under Logo, then pick an image in the Select media dialog, or select Upload media to add a new one first. Once an image is chosen, Change swaps it and Remove clears it. The library is the same one described in Media.
Changing Currency does not convert your prices. Your store shows the same amounts in the new currency straight away, so change it only when your price files are in that currency too.
Saving replaces the previous values straight away. There is no undo, so note the current values before you change them.
What you'll see
General lists your Company Name, the date your company was Created, your Locale, your Timezone, your Currency and your Logo.
- Timezone is the timezone every date and time in the admin panel is shown in, such as
Europe/London. Your store uses it for its local time too. - Currency is the currency your store's prices, order emails and sales figures are shown in, such as
GBP. - Locale is the language and region for your company, such as
en-GB. Your store is shown in this language, with its number, date and delivery-slot formats, and order, invite and help-request emails use it too. The pages your customers open to join your WhatsApp channel, make a payment or talk to a voice agent are shown in this language. Automatic WhatsApp replies, such as the opt-in, opt-out and error messages your customers receive, are sent in this language, and the Assistant uses it for currency and date conventions. The admin panel itself stays in English. - Logo appears beside your company name at the top of the sidebar, in the company list, and on the payment pages your customers open.
Payments, WhatsApp and eCommerce show the reference IDs that connect your company to each module. ProConnect fills these in during onboarding and keeps them up to date, so treat them as read-only. A dash means nothing is set; eCommerce shows Not linked when no store is connected.
These three cards decide which sections you get in the sidebar:
| Card | Sidebar section it unlocks |
|---|---|
| WhatsApp (Customers, Scheduled, Sent, Templates, Segments and more) | |
| eCommerce | eCommerce (Orders, Products, Categories, Importers and more) |
| Payments | Payments (Payment History, Create Payment, Payment Link) |
Until ProConnect connects a module, the matching section in the sidebar shows a padlock instead of its pages. Selecting it opens a short page explaining the module is not enabled yet, with an Email sales button.
Dashboard, Assistant, AI Tools, Media and Admin are always available and do not depend on these settings.
If something goes wrong
- No Edit button: changing these settings is limited to ProConnect staff accounts. Contact your onboarding manager with the change you need.
- A sidebar section is locked: that module is not connected yet. A card can show some details while its section stays locked, so do not judge by the card alone. Contact your onboarding manager to have the module connected, or use Email sales on the locked page.
- Dates and times look wrong across the admin panel: check Timezone in General. If it is wrong, contact your onboarding manager.
- Wrong logo in the sidebar: select a different image in Edit and save.
- Your language is not in the Locale list: contact your onboarding manager to have it added.
- Saving fails: Company Name must be filled in. If you changed anything on the Payments, WhatsApp or eCommerce cards, those values must match the format described under each field. When saving fails nothing is saved and an error page appears: go back, correct the field and save again, or contact your onboarding manager.